Shipping policy

Shipping Policy

At Alien Earth, we’re committed to delivering your orders quickly and safely. Here’s what you need to know about our shipping process:

Processing Time

• Orders are typically processed within 3 business days after payment is received.
• Custom or made-to-order items may require additional time; please refer to product descriptions for specific details.

We partner with trusted carriers to ensure your package arrives on time.

Tracking Information

• Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Shipping Delays

• While we strive for prompt delivery, unforeseen delays (e.g., weather, holidays, carrier issues) may occur. We appreciate your patience and understanding.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us at Heather@alienearth.net within 7 days. We’ll work with the carrier to resolve the issue.

Local Pickup/Delivery (if applicable)

• Local customers can select free pickup or delivery at checkout. We’ll notify you when your order is ready.

Contact Us

For questions about your order or shipping, reach out at Heather@AlienEarth.net.

Thank you for supporting our small business! Your order means the world to us.